Managed Detection & Response (MDR): Your 24/7 Security Operations Center

Why You Need Total Assure's MDR Solution

Cyber threats can strike anytime, disrupting your business and compromising sensitive data. Total Assure's MDR continuously monitors your systems, swiftly detecting and neutralizing these threats before they cause harm to your organization. With our MDR, you gain proactive protection, ensuring your business remains secure and operational around the clock. Our solution provides:

24/7/365 Human-led Threat Monitoring
Threat Intelligence Integration
Actionable Reporting and Security Posture Advice
SLA-driven Customer Escalation for Incidents

How It Works: A Continuous Cycle of Protection

Our MDR service is built on a proven process designed to provide constant vigilance and rapid response, seamlessly integrating with your existing environment. We make setup straightforward so you can realize value almost immediately.

Our Process Overview:

Our methodology is a continuous, four-stage cycle:

Stage 1

Collection

We ingest security signals and data from across your entire technology stack (endpoints, cloud workloads, and network) into our security platform.

Stage 2

Detection

Our platform sifts through the noise to identify suspicious activities and potential threats that deviate from normal patterns.

Stage 3

Investigation

When a credible threat is detected, our elite team of SOC analysts immediately takes over. Our analysts triage the alert, analyze its behavior, and determine its scope and risk. They hunt for adjacent signs of compromise, separating genuine threats from false positives.

Stage 4

Response

Based on pre-approved rules of engagement, our team takes decisive action to contain the threat. This could involve isolating a compromised endpoint from the network, terminating a malicious process, or disabling a user account to stop an attack in its tracks before it can escalate into a full-blown breach.

Powered by proven tools: our MDR services operate through our own U.S.-based, in-house 24/7/365 Security Operations Center (SOC), using best-in-class cybersecurity technology through our partner, Splunk.

Technology and Timeline:

We utilize a cutting-edge Security Information and Event Management (SIEM) and Endpoint Detection and Response (EDR) platform as the technological core of our service. This gives us deep visibility into your environment. We deploy lightweight software agents to your endpoints (servers, laptops) and integrate with your cloud and network infrastructure via secure APIs.

We pride ourselves on a swift and efficient implementation. A typical deployment follows this timeline:

Week 1

Kick-off call, discovery, and architectural planning.

Weeks 2-3

Deployment of agents and data collectors, and configuration of the security platform. We work closely with your IT team to ensure a smooth rollout with no business interruption.

Week 4

The service enters a tuning and baselining phase, where we learn your environment's unique patterns.

Day 30

Your organization is fully onboarded and under 24/7 protection from our SOC.

Features & Benefits: More Than Just Alerts

Our MDR service is a comprehensive solution designed to deliver tangible business outcomes by reducing risk and improving your overall security posture.

Feature

Detailed Description

Business Impact & Benefit

24/7/365 Human-led Threat Hunting

Our SOC analysts are constantly and proactively searching your environment for signs of compromise, going beyond automated alerts to find hidden threats.

Peace of Mind. You are protected around the clock, even on holidays and weekends, without the immense cost of staffing an internal 24/7 SOC.

Real-time Threat Containment

When a threat is validated, our team takes immediate action to contain it, isolating affected systems to prevent lateral movement and stop the attack from spreading.

Reduced Damage. By stopping breaches in minutes rather than days or months, we dramatically minimize the potential for data loss, financial theft, and reputational harm.

Managed Endpoint Detection & Response (EDR)

We deploy and manage an industry-leading EDR tool on all your endpoints, providing deep visibility into process execution, network connections, and user activity.

Unparalleled Visibility. You gain enterprise-grade endpoint security that sees everything happening on your devices, which is where most breaches originate.

Threat Intelligence Integration

Our platform is continuously updated with the latest threat intelligence from global sources, ensuring we can detect the newest attacker techniques, tactics, and procedures.

Proactive Defense. Your security posture evolves in real-time to defend against emerging threats, keeping you ahead of attackers.

Actionable Reporting & Security Posture Advice

You receive regular, easy-to-understand reports on your security status, incident trends, and expert advice on how to harden your environment and reduce your attack surface.

Improved Security ROI. You gain a strategic partner who not only responds to threats but helps you build a more resilient and cost-effective security program over time.

The return on investment (ROI) is measured in prevented breaches. Considering the average cost of a data breach can run into the hundreds of thousands or even millions of dollars, preventing just a single major incident provides an immediate and substantial return.

Frequently Asked Questions

Q1: We already have an IT team. Will this replace them?

Not at all. We act as a powerful extension of your IT team or MSP. We handle the specialized, 24/7 work of threat detection and response, freeing your team from the overwhelming noise of security alerts so they can focus on strategic IT projects that drive your business forward.

Q2: What happens when you find a real threat?

Our SOC team will immediately follow the response plan we established with you during onboarding. This typically involves containing the threat by isolating the device, followed by a direct communication to your designated points of contact with a clear explanation of what happened and what the next steps are.

Q3: Is MDR affordable for a small or medium-sized business?

Absolutely. Building an internal SOC with the same level of 24/7 coverage and expertise would cost several hundred thousand dollars per year in salaries and technology. Our MDR service provides a predictable, monthly operational expense that is a fraction of that cost, making enterprise-grade security accessible to every business.

Related Services to Enhance Your Protection

Our MDR service is the core of a proactive security strategy, but it works even better when combined with our other offerings.

Take the Next Step Toward 24/7 Protection

Ready to see how a dedicated Security Operations Center can transform your security?